The product warranty is valid only if the product is installed, commissioned and used in accordance with its instructions for use. For products that require a licensed/qualified technician, the installation labor is not included in the product price.
Complaints (claims) for purchased goods are accepted at the address of Endeavour Electronics Ltd.
Transport costs to the address of Endeavour Electronics Ltd are borne by the customer. If we determine that the reported defect is not caused by the buyer, Endeavour Electronics Ltd will reimburse the customer for the transportation costs and the costs related to resolving the issue.
When submitting a claim, the Customer must transport the goods to the point of sale or to a service center specified by the Seller.
3.1 When filing a complaint, the Customer must provide a document proving the product and the warranty period: proof of purchase (courier receipt for cash on delivery / postal money transfer, or sales document), as well as a Complaint Form describing the defect.
4.1 The warranty period is specified in the product’s warranty card.
4.2 The warranty period starts from the purchase date stated in the sales document.
Warranty service does not cover:
Any external parts of the product damaged due to the customer’s negligence.
Electronic components and spare parts. Warranty for them is provided only if they are installed in equipment repaired by service specialists of the supplier company.
Devices, appliances and accessories used outside their intended purpose or under conditions different from those stated in the user instructions.
Warranty service may be refused in the following cases:
5.1 Missing documents proving purchase/sale of the goods.
5.2 Mismatch between the data in the documents and the product due to the Customer’s fault.
5.3 Alterations/tampering with documents or the factory/serial numbers of the product.
5.4 Attempted repair, modification or adaptation of the product by persons not authorized by the Seller.
5.5 Failure to comply with storage and transport requirements.
5.6 Damage caused by improper use, functional overload, or use in unsuitable operating conditions (faulty electrical grids, effects of temperature or humidity, or other factors outside the permitted limits).
5.7 Damage due to power surges, flooding, lightning, fire, and other force majeure circumstances beyond the control of the manufacturer, seller and service center.
If a problem occurs with your product, please do the following:
6.1 Check whether the user instructions contain information about how you can resolve it yourself.
6.2 Your product will be serviced after you submit a request as described below. You must provide the full комплект/ комплектовка (complete set of accessories). It is recommended to ship the product in its original packaging.
6.3 Before service/repair, you will be informed whether the product qualifies for warranty service and whether the issue requires out-of-warranty repair.
6.4 You will be informed of the expected completion date and, if it is out of warranty, of the price.
6.5 If warranty service issues are not resolved within one month after the product is accepted for repair, the Customer has the right to receive the same new product, another product with the same characteristics, or a refund of the paid amount.
6.6 If the product is subject to out-of-warranty repair, the repair time may be extended and no fixed deadline is set, depending on spare-part delivery and the specifics of the repair.
6.7 The manufacturer and the seller cannot be held liable for missed profits due to the defect or the product’s downtime while in service.
6.8 During the time the product is in service, the manufacturer or the seller is not obliged to provide a replacement product.
7.1 The Customer must verify the quality and scope of the performed repair before receiving the goods.
7.2 For out-of-warranty repairs, labor, transport costs and replaced parts are paid by the Customer according to the performed service. The Customer will be informed in advance of the costs.
7.3 The date and nature of the repair are recorded in the warranty card.
Complaints regarding missing комплектовка (incomplete set) and external defects are accepted only at the moment of receipt of the goods.
A defect occurring during the warranty period is not automatically grounds for replacement with a new product.
The time for warranty repair varies depending on complexity and/or availability of spare parts, with a maximum of 30 days.
There is no legal requirement for a maximum number of repairs that would automatically require replacement of the goods.
All disputes are settled through good-faith negotiations. If this is not possible, disputes are resolved under Bulgarian law.
This returns policy for distance sales does not affect the customer’s statutory consumer rights.
8.1 If the Customer refuses to receive the goods (outside the cases described below), the refusal is considered unjustified and the Customer shall pay the costs for delivery and return of the goods to Endeavour Electronics Ltd. If the Customer cannot be found within the delivery period at the provided address, or access/conditions for handover are not ensured within that period, the Seller is released from the obligation to deliver the ordered goods. If the Customer has paid by bank transfer to Endeavour Electronics Ltd, in the cases under this clause, Endeavour Electronics Ltd will refund the paid amount within 14 working days.
8.2 The Customer has the right, without owing compensation or penalty and without stating a reason, to withdraw from a distance purchase of goods from the online store (whether ordered via online registration, e-mail or telephone) within 14 days from the date the goods were received, when the requirements of Art. 52, Art. 54 and Art. 55 of the Bulgarian Consumer Protection Act (CPA) are met. The withdrawal must be performed as follows:
8.2 (1) The Customer must notify Endeavour Electronics Ltd in writing in advance at: office@sirius-pcb.com.
8.2 (2) The Customer must complete a “Withdrawal from Order” form, which can be requested in writing at office@sirius-pcb.com or downloaded from here. The completed form must be sent as an attachment together with the sales document proving the purchase to office@sirius-pcb.com.
8.2 (3) The 14-day period is considered observed if the written notice is sent before the expiry of the period.
8.2 (4) Within the same 14-day period, the Customer must send the goods by courier provided that the goods have not been put into operation/used and are in original packaging, complete комплектовка, and with accompanying documentation, without damage and/or missing parts, to:
5300 Gabrovo, 12 “Neofit Rilski” St.; Recipient: Endeavour Electronics Ltd
8.2 (5) Returned goods must be accompanied by proof of purchase (courier receipt for cash on delivery / postal money transfer, or sales document) and the correctly completed “Withdrawal from Order” form.
8.2 (6) All transport and other costs for returning the goods are entirely at the Customer’s expense. If the goods are lost or destroyed before being received by the Seller, the Customer owes compensation equal to their value according to the price list in the online store. We recommend keeping the courier receipt.
8.2 (7) The Seller undertakes to refund the full amount paid by the Customer no later than 14 (fourteen) days from the date the Seller receives the returned goods, via bank transfer to the bank account provided by the Customer in the “Withdrawal from Order” form. Refunds are made only to an account whose holder is the person who purchased the goods.
8.2 (8) The Seller is not obliged to refund delivery costs, including any additional delivery costs, when the Customer exercises the right of withdrawal. By exercising the right of withdrawal, the Customer agrees to bear all transport costs, including compensation for loss or destruction of the goods before they are received by the Seller.
8.2 (9) If the Customer fails to comply with the return requirements, the Seller may refuse a refund or offset the value of used services from the amounts due.
8.3 The Customer has no right to withdraw from the contract in the following cases:
where the Customer has put the purchased goods into operation/used them;
where the goods, by their nature, may deteriorate or have a short shelf life;
for sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
in all other cases provided by law.
9.1 After receiving and paying for the shipment, the Customer has the right to check the contents for conformity with the order. The shipment must be inspected carefully by the Customer or an authorized person. After payment and before signing as recipient of the courier documentation, the Customer must ensure the integrity of the packaging.
9.2 If packaging damage is found, a damage report (statement of findings) must be prepared together with the courier, describing the packaging condition and the condition of the contents. Endeavour Electronics Ltd does not accept claims if the customer accepts such a shipment and does not raise a claim to the courier. The Customer must keep a copy of the report and notify Endeavour Electronics Ltd immediately via e-mail/contact form.
9.3 Claims regarding the appearance and integrity of the shipment must be made in the presence of the courier at the time of delivery, or before the Customer leaves the courier office (if the shipment is collected from a courier office). After that, the Customer may exercise the right of withdrawal under Section 8 within 14 working days, provided the goods are unused, not put into operation, packaging is intact, and the goods retain their commercial appearance (all labels/stickers must be on the goods).
9.4 Goods that are visibly used or damaged due to use by the Customer, or without the required accompanying documents, are not accepted as warranty claims.
9.5 If the delivered goods do not correspond to the ordered goods and this can be established by ordinary inspection, the Customer may request replacement with the ordered goods within 24 hours of receipt. The Customer must notify the Seller by phone 0877 44 55 60 (during working hours) or via e-mail/contact form, and the Seller will take measures to resolve the case.
9.6 Bringing the consumer goods into conformity must be completed within one month (30 days) from the submission of the claim.
9.7 After the expiry of the term above, the Customer has the right to terminate the contract and receive a refund within 7 working days, or to request a price reduction, according to Art. 114 of the Bulgarian Consumer Protection Act.
9.8 Bringing goods into conformity is free of charge for the Customer. The Customer does not owe costs for dispatching the goods or for materials and labor related to the repair and must not suffer significant inconvenience.
9.9 If a defective product is established within 24 hours of receipt and the commercial appearance and packaging are not compromised, Endeavour Electronics Ltd undertakes to replace the product with a new one under the manufacturer’s warranty terms or to refund the paid amount, according to Art. 55 of the CPA, from the date on which the Customer exercised the right of withdrawal. After this period or if the commercial appearance/packaging is compromised, repair is handled by the service center stated in the warranty card. Replacement/refund is carried out after the defective goods are returned to the Seller. Transport and other costs for sending/returning the goods are borne by the Customer.
9.10 In case of non-conformity with the characteristics stated in the online store description, the Seller refunds the full amount paid by the Customer according to Art. 59(3) of the CPA within 14 days from receipt of the goods, via bank transfer only to an account provided by the Customer, held by the person who purchased the goods.
9.11 The Customer cannot claim a refund or a price reduction when the Seller agrees to replace the goods with new ones or to repair them within one month from submission of the claim.
9.12 The Seller must accept contract termination and refund the paid amount when, after resolving three claims by repairing the same goods within the warranty period under Art. 115 of the CPA, there is a subsequent recurrence of non-conformity.
9.13 The Customer cannot terminate the contract if the non-conformity is minor.
9.14 The Customer may exercise rights under this section within two years from delivery of the consumer goods.
9.15 The period is suspended for the time necessary for repair or replacement or for reaching an agreement between the Seller and the Customer.
9.16 Exercising the Customer’s right is not subject to any other limitation period for filing a claim other than the term in clause 9.14.
9.17 Where the goods have a manufacturer/importer warranty and the Customer has a warranty card listing warranty service centers, the Customer should contact those service centers directly. Transport costs to the service center are borne by the Customer.
10.1 After receiving and paying for the goods, the Customer may submit a complaint or request a return/refund in the following cases and within the following time limits:
if, during use, defects appear that are covered by warranty;
in the cases provided in Art. 69(3) of the CPA.
10.2 A warranty complaint must be submitted by completing the Complaint Form, which can be requested at office@sirius-pcb.com or downloaded from here. The Customer must fill in the form correctly and send it as an attachment together with the sales document proving purchase to office@sirius-pcb.com, and wait for a representative of Endeavour Electronics Ltd to contact them in order to take further steps.
10.3 The Customer must attach the documents on which the claim is based (sales document and correctly completed Complaint Form).
10.4 The Customer may request a refund, replacement with conforming goods, or a price reduction.
10.5 Transport and other costs for sending and returning the goods are borne by the Customer.
10.6 The goods subject to complaint are shipped by courier at the Customer’s expense to:
5300 Gabrovo, 12 “Neofit Rilski” St.; Recipient: Endeavour Electronics Ltd
For more information, please contact us at 0877 44 55 60 or office@sirius-pcb.com.
Full General Terms and Conditions and the policy for using our online store can be found here.
