Art. 1. These General Terms and Conditions govern the relationship between Endeavour Electronics EOOD, hereinafter referred to for short as the “SUPPLIER” or “ENDEAVOUR ELECTRONICS”, owner of the website www.sirius-pcb.com, operating an online electronics store (hereinafter the “ONLINE STORE”), on the one hand, and the users of the Online Store (hereinafter the “USER”), on the other hand.
These Terms and Conditions are binding on all users of the Online Store, regardless of whether they are registered with an account or shop as a guest, by phone and/or via e-mail/contact form. By voluntarily selecting a product, link, or button located on the pages of www.sirius-pcb.com and/or a link to these General Terms and Conditions, the USER agrees, accepts, and undertakes to comply with these Terms and Conditions.
Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:
Supplier name: Endeavour Electronics EOOD
Business address and Manager:
Republic of Bulgaria, 5300 Gabrovo, 12 “Neofit Rilski” St.
Hristo Serafimov – Manager
Contact and correspondence details:
Republic of Bulgaria, 5300 Gabrovo, 12 “Neofit Rilski” St.
Tel.: 0877 44 55 60
E-mail: office@sirius-pcb.com
Entry in public registers: UIC 208582572
VAT registration under the Value Added Tax Act (VATA): BG208582572
Supervisory authorities:
(1) Commission for Personal Data Protection (CPDP)
Website: www.cpdp.bg
(2) Commission for Consumer Protection (CCP)
Website: www.kzp.bg
(3) ADR platform (Alternative Dispute Resolution)
In the event of a dispute that cannot be resolved jointly with the ONLINE STORE, you may use the official website:
https://ec.europa.eu/
Art. 3. A USER within the meaning of these Terms and Conditions may be a legal entity or an individual who wishes to purchase goods/services offered by the ONLINE STORE.
Art. 4. “GOODS” within the meaning of these Terms and Conditions means any goods and/or services offered by the ONLINE STORE.
Art. 5. These Terms and Conditions are binding on the SUPPLIER and on the USERS of the ONLINE STORE. By completing an electronic registration form and/or placing an order by selecting the checkbox “I agree with the Terms and Conditions of the website”, the USER makes an electronic statement within the meaning of the applicable legislation on electronic documents and electronic signatures, and declares that they have read and accept these Terms and Conditions.
Art. 6. Identification of the USER for the purpose of reproducing the USER’s statements (both for acceptance of these Terms and Conditions and for the official order placed) is carried out through information stored in the server log files of www.sirius-pcb.com and/or storage of the USER’s IP address; storage of e-mail messages; recording of phone calls; as well as any other information necessary to identify the USER.
Art. 7. The goods displayed and offered in the ONLINE STORE do not constitute a legally binding offer and shall be considered an illustrative online catalogue describing the product line and range of the SUPPLIER.
Art. 8. To shop in the ONLINE STORE, the USER must meet the following conditions:
8.1. The USER must have a valid address within the territory for which delivery is available.
8.2. The USER must have correctly completed the electronic registration form or submitted the order via e-mail/contact form.
8.3. The USER must have read these Terms and Conditions and provided consent by ticking the relevant checkbox.
8.4. The USER must provide a correct and valid contact phone number; a valid e-mail address; correctly completed delivery and billing addresses (where applicable); correctly completed first and last name.
8.5. The USER must confirm the order by phone or e-mail if requested by a representative of the ONLINE STORE.
8.6. The USER must ensure access and the possibility for receipt of the shipment by the courier company selected for delivery.
8.7. The USER must pay the value of the online order together with delivery costs, unless conditions for free delivery apply.
8.8. By clicking the “Complete Order” button, the USER agrees to purchase the goods in the “Cart” section. This action has legally binding effect. The USER receives official confirmation by e-mail that the order has been successfully placed, and upon receipt of such confirmation the contract is deemed concluded. The SUPPLIER may request additional confirmation, including by phone or e-mail, for further clarification regarding the order or delivery. If the requested information is refused, this automatically leads to rejection of the order in the system, with or without additional notice to the USER.
8.9. The SUPPLIER has the right to terminate access to the ONLINE STORE in the event of detected unlawful access, improper actions, or actions contrary to the laws of the Republic of Bulgaria.
8.10. RESTRICTIONS: Users of the ONLINE STORE are not entitled to:
copy, distribute, or use texts, photos, images, visuals, or parts of the website without the express permission of Endeavour Electronics EOOD;
overload the system with fictitious requests or other information;
provide incorrect or false data that may hinder the processing of online orders and subsequent claims.
Art. 9. After completing an order, the USER will receive an automatic confirmation of a successfully placed online order at the e-mail address provided. From that moment, the order is deemed accepted and subject to fulfillment by the SUPPLIER. If it is not possible to fulfill part or all of the order, the USER will be notified by e-mail or by phone.
Art. 10. The SUPPLIER reserves the right to refuse delivery of a confirmed order if the goods are not available. In the event of lack of stock availability of the ordered product(s), the SUPPLIER shall notify the USER of the unavailability by e-mail or phone within 1 business day. If a payment has been made to the SUPPLIER, the USER may choose between cancelling the order and receiving a refund or placing a replacement order. If the USER requests a refund or does not express a choice, the SUPPLIER shall refund the paid amount within 14 calendar days.
Art. 11. The terms stated in the invoice provided to the USER upon delivery of the goods ordered through the ONLINE STORE, the USER’s electronic order confirmation, together with these Terms and Conditions, constitute the complete regulation of the contractual relationship between the parties, except where the USER has signed a separate sales contract with the SUPPLIER under other agreed terms.
Art. 12. The contract language is Bulgarian, and payments shall be made in EUR, including VAT. If the USER selects an option for the ONLINE STORE to display prices including VAT, it shall be deemed that the amount for the goods ordered through the ONLINE STORE includes VAT. If the USER selects an option for the ONLINE STORE to display prices excluding VAT, it shall be deemed that the amount for the goods ordered through the ONLINE STORE does not include VAT, and VAT will be added upon finalizing the order. The SUPPLIER reserves the right to request that the USER provide documents necessary for concluding and/or performing the contract in accordance with the requirements of Bulgarian legislation.
Art. 13. Upon placing an order in the ONLINE STORE, the USER will receive an automatic order confirmation to the valid e-mail address provided, by which the SUPPLIER informs the USER that the order has been successfully accepted in the system.
Art. 14. ENDEAVOUR ELECTRONICS reserves the right to refuse confirmation of any online order due to depleted stock availability or other reasons, and undertakes to notify the USER by e-mail or phone of the refusal and the reason for it.
Art. 15. Available payment methods for online orders are:
cash on delivery (Cash on Delivery – postal money transfer);
bank transfer.
Full terms regarding payment methods can be found here.
Art. 16. After order confirmation, the goods are handed over to a courier company according to the USER’s choice and the SUPPLIER’s delivery terms. ENDEAVOUR ELECTRONICS is not liable for delivery delays where such delays are caused by the courier company or another supplier. If an incorrect/invalid address, contact person and/or phone number is provided when placing the order, ENDEAVOUR ELECTRONICS is not bound by any obligation to fulfill the order.
Art. 17. Ordered goods are delivered by courier to the USER’s specified “Delivery Address” or to a courier office.
Art. 18. Deliveries within Bulgaria may be carried out by Speedy under “Speedy Standard 24 hours” terms or delivery to a Speedy office. For international deliveries outside Bulgaria, shipments may be delivered by DPD Economy service, DHL, TNT, BG Post, or another licensed international carrier.
Art. 19. Upon delivery of the GOODS by the courier company, the shipment must be carefully inspected by the USER or an authorized person (authorized third party).
Art. 20. Upon handover of the GOODS by the courier, the USER or an authorized third party signs the accompanying accounting/delivery documents.
Art. 21. If the USER refuses to accept the GOODS outside the cases described below, such refusal shall be deemed unjustified and the USER shall be liable to pay the delivery and return costs of the goods back to ENDEAVOUR ELECTRONICS.
Art. 22. The USER has the right to withdraw from the ordered goods within 14 business days from the date of receipt, provided that the goods have not been used or put into operation, the integrity of the packaging has not been compromised, and the goods retain their commercial appearance (all labels, stickers, etc. must remain on the goods). The right of withdrawal shall be exercised by completing an “Order Withdrawal” form, which the USER may request in writing at: office@sirius-pcb.com, or download here.
Art. 22.1. The 14-day period shall be deemed observed if the written notice was sent to ENDEAVOUR ELECTRONICS before the expiry of the relevant period.
Within the same 14-day period, the USER shall send the relevant goods via courier, provided that they have not been put into operation and are in original packaging, complete set, and with accompanying documentation, without damage and/or missing parts, to:
Republic of Bulgaria, 5300 Gabrovo, 12 “Neofit Rilski” St.; Recipient: Endeavour Electronics EOOD.
Art. 22.2. All transport and other costs for returning the goods are entirely at the USER’s expense. If the goods are lost or destroyed before being received by the SUPPLIER, the USER owes compensation equal to their value according to the price list in the ONLINE STORE.
Art. 22.3. In the event of withdrawal from the distance sales contract under these Terms and Conditions, the SUPPLIER undertakes to refund the amount paid by the USER by bank transfer to the USER’s account provided in the “Order Withdrawal” form. “Endeavour Electronics” EOOD shall issue a refund only to an account held by the person who purchased the goods.
Art. 22.4. Where the USER has not complied with the requirements for returning the goods, the SUPPLIER has the right to refuse a refund and/or offset the amounts for used services against amounts due to the USER.
Art. 22.5. The USER has no right to withdraw from the contract in the cases described in detail in the “Warranty Terms and Complaints/Claims” section.
Art. 23. Prices listed in the ONLINE STORE do not include transport to the address specified by the USER. Cash-on-delivery fees and insurance (declared value) costs are borne by the USER/recipient.
Art. 24. All prices in the ONLINE STORE are in EUR.
24.1. Prices in the ONLINE STORE and prices in the physical store of ENDEAVOUR ELECTRONICS may differ. ENDEAVOUR ELECTRONICS reserves the right to run special online promotions, campaigns, and promo codes that are not valid in the physical store.
24.2. Prices depend on the quantity ordered. ENDEAVOUR ELECTRONICS offers quantity discounts, and for large orders additional price negotiation may be possible.
24.3. Promotions such as free delivery for a certain period or above a minimum order value, as well as discounts for regular customers, apply only to orders placed by registered USERS through the ONLINE STORE order form.
Art. 25. Orders placed with the “cash on delivery” payment option are shipped by ENDEAVOUR ELECTRONICS via Speedy.
Art. 26. Endeavour Electronics EOOD reserves the right to correct errors and/or update the ONLINE STORE content at any time without notice, including changes to goods and prices. Such changes shall not affect already placed and confirmed orders, which will be fulfilled under the terms applicable at the time of confirmation.
Art. 27. In the event of delivery delays caused by Speedy, ENDEAVOUR ELECTRONICS shall not be liable for such delays. Full delivery terms can be found here.
Art. 28. The USER may browse and order the goods listed in the ONLINE STORE. The USER may order goods only with registration in the ONLINE STORE and must meet the requirements set out in these Terms and Conditions.
Art. 29. The USER has the right to be informed about the status of their order.
Art. 30. The USER is fully responsible for safeguarding their username and password, as well as for all actions performed by them or by a third party using the username and password in the ONLINE STORE. The USER must immediately notify the SUPPLIER of any unauthorized access using their credentials, as well as whenever there is a risk of such use.
Art. 31. The USER must pay the price of the order according to the method indicated in the ONLINE STORE.
Art. 32. Every USER, regardless of whether they are a customer of the SUPPLIER, undertakes:
32.1. Not to violate and to respect the fundamental rights and freedoms of citizens and human rights under the Constitution and laws of the Republic of Bulgaria and recognized international acts.
32.2. Not to harm another person’s good name and not to incite violations of the legal order.
32.3. Not to infringe property or non-property rights and interests, including ownership rights, intellectual property rights, etc.
32.4. To comply with Bulgarian law, applicable foreign laws, morals, good practices, and Internet etiquette when using the ONLINE STORE.
32.5. To immediately notify the SUPPLIER of any committed or discovered violation when using the ONLINE STORE or purchasing goods presented in it.
32.6. Not to upload, send, transmit, distribute, use, or make available to third parties software, programs, files, applications, or other materials containing computer viruses, unauthorized remote-control systems, computer code, or materials intended to disrupt, hinder, impair, or limit the normal functioning of hardware/software/telecommunications, or aimed at unauthorized access to third-party resources or software.
32.7. Not to carry out malicious actions.
32.8. To indemnify the SUPPLIER and all third parties for all damages and lost profits, including any costs and paid attorney fees, arising from claims and/or compensation paid to third parties in connection with web pages, hyperlinks, materials, or information used, uploaded, sent, distributed, disclosed, or made accessible via the ONLINE STORE in violation of law, these Terms, morals, and/or Internet etiquette.
32.9. To provide accurate and valid phone number, delivery address, and e-mail address; to pay the price of the goods and delivery costs; and to ensure access for receipt of delivery. Unless explicitly stated as free, delivery is considered paid.
Art. 33. The SUPPLIER is the creator and owner of the ONLINE STORE and grants the USER the right to load and view all published materials solely for personal, non-commercial use, provided that all copyrights and relevant notices are complied with. Materials are protected under the Copyright and Related Rights Act, and any unauthorized use may constitute infringement of copyright, trademark rights, or other legal provisions. Use of these materials on other websites is prohibited.
Art. 34. If the delivered GOODS do not correspond to the goods ordered by the USER, the USER may request replacement with conforming goods within 24 hours of receipt. The USER must inform the SUPPLIER in advance in writing via e-mail/contact form, and the SUPPLIER shall take measures to resolve the matter. Bringing the consumer goods into conformity with the order must be carried out within one month (30 days) from the date the USER submitted the complaint.
Art. 35. After expiry of the period under the previous clause, the USER has the right to terminate the contract and receive a refund within 7 business days, or to request a price reduction in accordance with Art. 114 of the Consumer Protection Act.
Art. 36. Upon receipt and only after payment of the shipment(s), the USER has the right to check the content for conformity with the order. After paying and before signing as recipient on the courier documentation, the USER must ensure the integrity of the package.
Art. 37. If package damage is found, a written damage report (inspection report) is drawn up together with the courier, describing the type and condition of the packaging and the condition of the contents.
Art. 38. Claims regarding the type and integrity of the shipment must be made in the presence of the courier at the moment of receipt, or before the USER leaves the courier’s office (if collected from a courier office).
Art. 39. If a defective product is established within 24 hours of receipt and the commercial appearance of the goods and packaging is intact, ENDEAVOUR ELECTRONICS undertakes to replace the product with a new one under the manufacturer’s warranty terms or to refund the amount paid by the USER in accordance with Art. 55 of the Consumer Protection Act, as of the date the USER exercised the right of withdrawal. After this period, or if the commercial appearance or packaging is compromised, repairs are handled by the service center specified in the warranty card. Replacement/refund is carried out after the defective goods are returned to the SUPPLIER. Transport and other costs for receiving and returning the goods are borne by the USER.
Art. 40. If the goods do not conform to the characteristics described in the ONLINE STORE, the SUPPLIER refunds the full paid amount in accordance with Art. 59(3) of the Consumer Protection Act within 14 days of receiving the goods, by bank transfer only to the account provided by the USER held by the purchaser.
Art. 41. If the shipment arrives with damaged or torn packaging, the claim will be accepted only in the presence of the courier at the moment of receipt. ENDEAVOUR does not accept a claim if the customer accepts such a shipment and does not present claims to the courier.
Art. 42. After receipt and payment, the USER may submit a claim or request return and refund under the cases and time limits described in detail in the “Warranty Terms and Complaints/Claims” section.
Art. 42.1. Warranty claims due to defects covered by warranty shall be exercised by completing a Claim Form, which the USER may request in writing at: office@sirius-pcb.com, or download here. The USER undertakes to complete the Claim Form accurately and correctly and to send it as an attachment together with the proof of sale issued by the SUPPLIER to: office@sirius-pcb.com
Art. 43. Transport and other costs for receiving and returning the goods are borne by the USER.
Art. 44. Electronic components and spare parts are not subject to warranty claims. Warranty for them is provided only if they are installed in equipment repaired by service specialists of the supplier company.
Art. 45. Where the delivered goods come with a warranty offered by the manufacturer or importer, and the customer is provided with a warranty card listing warranty service addresses and phone numbers, the customer contacts the listed service centers directly. Transport costs to the service center are borne by the customer.
Full terms regarding the right to claim can be found here.
Art. 46. The SUPPLIER has no obligation and no objective ability to control how the USER uses the purchased goods.
Art. 47. The SUPPLIER has the right, but not the obligation, to store materials and information located on the ONLINE STORE server.
Art. 48. The SUPPLIER has the right at any time, without notifying the user, to terminate, suspend, or change the offered goods where the user uses the services in violation of these Terms and Conditions, as well as at the SUPPLIER’s discretion.
Art. 49. The SUPPLIER is not liable to users and third parties for damages and lost profits resulting from termination, suspension, changes, or limitation of the product range; deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials, or information transmitted, used, stored, or made available through the ONLINE STORE.
Art. 50. After receiving payment, the SUPPLIER undertakes to transfer ownership of the ordered goods to the USER, deliver the ordered goods within the stated timeframe, and check each item for technical functionality before shipping (where possible without compromising package integrity).
Art. 51. The SUPPLIER is not liable for damages to software, hardware, or telecommunications equipment, or data loss resulting from materials or resources searched, loaded, or used in any manner via the offered goods. Advice, consultation, or assistance provided by the SUPPLIER’s specialists or employees in relation to purchasing goods does not create any liability or obligations for the SUPPLIER.
Art. 52. The SUPPLIER has the right to collect and use information relating to its users, whether registered or not, in compliance with Bulgarian legislation and personal data protection requirements.
Art. 53. The information under the previous article may be used by the SUPPLIER unless the user expressly objects by e-mail to: office@sirius-pcb.com. The SUPPLIER collects and uses the information to improve the offered goods. All purposes for which the SUPPLIER uses information shall comply with Bulgarian legislation and good practices.
Art. 54. The SUPPLIER is not liable for non-performance of obligations under these Terms and Conditions due to circumstances that the SUPPLIER could not foresee and was not obliged to foresee, including accidental events, problems in the global Internet network, and supply of goods beyond the SUPPLIER’s control.
Art. 55. The SUPPLIER uses cookies. Full terms of our Cookie Policy can be found here.
Art. 56. ENDEAVOUR ELECTRONICS issues a sales document for every transaction. This is always a VAT invoice, except where the customer does not request an invoice, in which case a sales receipt confirming the sale is issued. All customers receive an invoice/sales document. ENDEAVOUR ELECTRONICS may introduce a condition for issuing a VAT invoice depending on supporting documents provided. These conditions apply to all customers.
Art. 57. The SUPPLIER guarantees confidentiality of the information provided by users and protection of their personal data. Personal data will not be used, provided, or disclosed to third parties except in the cases and under the conditions specified in these Terms and Conditions. The SUPPLIER protects the USER’s personal data obtained through registration and/or ordering; this obligation does not apply if the USER has provided false data. In compliance with applicable law and these Terms, the SUPPLIER may use the USER’s personal data solely for the purposes set out herein. Any other purposes shall comply with Bulgarian legislation and applicable international acts.
Art. 58. The SUPPLIER undertakes not to disclose any personal data of the USER to third parties (public authorities, companies, individuals, etc.), except where the USER has given explicit written consent, or where the information is required by competent public authorities under applicable law.
Art. 59. Upon registration, if the USER has consented to receive news, ENDEAVOUR ELECTRONICS may send promotional messages, news about new products, promotions, and useful information to the USER’s e-mail. The content of these messages is intended solely to better inform the USER about the latest offers, special discounts, and promotions. If the USER does not wish to receive promotional messages, the USER may unsubscribe at any time by logging into their account and, in the “User Information” section, unchecking “I agree to receive news”.
Art. 60. ENDEAVOUR ELECTRONICS collects and stores the information provided by the USER during registration in the Online Store. Information collected by the SUPPLIER through use of the platform is used only for the stated purposes and in accordance with applicable law. ENDEAVOUR ELECTRONICS will not provide information to third parties without the USER’s explicit consent. ENDEAVOUR ELECTRONICS strives to ensure data security so that third parties cannot access it. Despite extensive efforts to prevent unauthorized access, ENDEAVOUR ELECTRONICS cannot be held liable if information is obtained by third parties in violation of law. ENDEAVOUR ELECTRONICS does not rent, sell, or otherwise distribute the USER’s personal data to third parties for any reason, except where required by law or by court order.
Art. 61. ENDEAVOUR ELECTRONICS reserves the right, at its discretion and at any time, to amend, add, or delete parts of these Terms and Conditions. It is the USER’s responsibility to check these Terms and Conditions at any time before using the ONLINE STORE.
Art. 62. By using the ONLINE STORE after changes are published, the USER accepts and confirms agreement with those changes. The USER agrees that all subsequent purchases are governed by the Terms and Conditions published in the ONLINE STORE as of the date of the relevant purchase. Subject to compliance with these Terms and any amendments, ENDEAVOUR ELECTRONICS grants the USER (end user) a personal, non-exclusive, non-transferable right to access and use the ONLINE STORE.
Art. 63. By ordering products from the ONLINE STORE (online or otherwise, such as by phone or via electronic form/e-mail) or accepting delivery of such products described in the sales document, the USER expressly agrees to be bound by and accept these Terms and Conditions before completing the order.
Art. 64. ENDEAVOUR ELECTRONICS reserves the right to amend these Terms without prior notice at any time and at its sole discretion. Additional information about our data protection and confidentiality policy can be found here.
Art. 65. The SUPPLIER is not responsible for websites and their content that are not part of sirius-pcb.com. ENDEAVOUR ELECTRONICS does not undertake to pursue every linked website for unlawful content involving copyright infringement, pornography, racism, or any other actions prohibited by Bulgarian law. If a USER notices such violations, the USER undertakes to notify the ONLINE STORE so that the link to the infringing website may be removed.
Art. 66. The SUPPLIER is not liable for incidental omissions related to the timeliness of information contained in the ONLINE STORE; is not liable for consequences, including potential damages arising from or related in any way to access to or use of the ONLINE STORE; and is not liable for the integrity of information in the ONLINE STORE against computer viruses or other threats. The information presented in the ONLINE STORE complies with applicable law, and its use by USERS is voluntary and at their own initiative.
Art. 67. The SUPPLIER is not liable for the completeness, validity, or substance of information contained in websites to which links are provided.
Art. 68. The SUPPLIER does not guarantee uninterrupted, trouble-free access to the domain: sirius-pcb.com
Art. 69. The SUPPLIER is not liable for depletion of stock availability.
Art. 70. The SUPPLIER is not liable for inaccuracies in product information provided by the manufacturer/importer.
Art. 71. The SUPPLIER is not liable for delay or non-performance due to reasons beyond its control.
Art. 72. These Terms and Conditions enter into force as of March 2018. They may be amended unilaterally by the SUPPLIER at any time at its discretion or to comply with applicable legal requirements. It is the USER’s responsibility to check these Terms and Conditions at any time before using the ONLINE STORE. If the USER uses the ONLINE STORE after changes are published (enter into force), such actions shall be deemed confirmation that the USER has read, accepted, and agreed to the amendments. By this, you agree that all subsequent orders/purchases will be governed by these Terms and Conditions. Subject to compliance with these Terms and any amendments, ENDEAVOUR ELECTRONICS grants the USER a personal, non-exclusive, non-transferable right to access and use the ONLINE STORE. By ordering goods from ENDEAVOUR ELECTRONICS’ ONLINE STORE (online, by phone, via e-mail/contact form) or accepting delivery of goods described in the sales document, the USER agrees to be bound by and accepts these Terms and Conditions.
For any amendment to these Terms and Conditions under a concluded contract, the SUPPLIER is obliged to notify the USER within 7 days from the occurrence of such circumstance at the phone/e-mail/address for correspondence provided by the USER. If the USER does not agree with the amendments, the USER has the right to withdraw from the concluded contract without stating a specific reason and without owing compensation or penalty, or to continue performing it under the Terms and Conditions in force prior to the amendment. In such case, the USER exercises the right of withdrawal by sending written notice to the SUPPLIER within one month of receiving the SUPPLIER’s notice regarding the amendment.
